This website uses cookies to improve your browsing experience. By continuing to use this site, you consent to the use of cookies on your device as described in our Cookie Policy.
Book Now

Reservation Policy

Reservation Policy

  • 19% tax and 10% service charge is extra.
  • A deposit is required to hold your reservation & your credit card will be processed within 7 days from your booking date.
  • Credit cards (Visa or MasterCard) MUST belong to the person for whom the reservation is made.  No exceptions without a credit card authorization from the hotel's Reservation Office.
  • All reservations made 15 or fewer days prior to arrival will be processed within 24 hours from booking date.
  • If you live in the United States, payment by check is acceptable if booking outside of 15 days prior to arrival. must contact the US office for details.
  • Reservation automatically cancels if payment by check not received w/in 7 days from booking.
  • Once your payment has been processed, your confirmation will be emailed to you.
  • Cancel policy: Two nights charged for cancellations made 15 or fewer days prior to arrival and 30 days prior to arrival for holidays (Christmas, New Year’s, Easter).
  • Visa or MasterCard, cash or traveler's checks accepted at the hotel.
  • No refunds for "no shows".
  • Discounts available for groups of 16 or more guests travelling at the same time.
  • 3 night minimum stay for Easter week, Christmas/New Year's Holiday and special events.  
  • 15% discount given for stays of one month or longer, 20% discount for 2 months or longer.
  • Children 8 yrs and under are free when sharing a room with their parents.
  • Children under age 18 MUST share room with a parent.
  • Contact the US/Int'l Reservations Office directly for groups or long term reservations or special requests.
  • A 'hard copy' of your confirmation (not email on your phone or pad or computer) required at check-in. Please print out your confirmation to take with you for check-in.
  • All of our rooms are non-smoking.  Guests must smoke outside of their rooms. Thank you.
  • CHECK-IN 3:00 PM. CHECK-OUT 12:00 NOON - Front desk is open 24/7 for late check-ins.  Please notify before 9pm on the day of your arrival, or sooner if possible, if you will be a 'late check-in'.  


Telephone: 1-831-663-5803 OR 1-800-347-8821 (toll free good when calling from US or Canada only) (leave message if after hours)  Office hours:  9-5 M-F PST.  We do check email after hours. 

Email: Click on CONTACT at the top of this page to send your message, or send an email to


Telefono al hotel: +52-624-143-0032